Please note: Anything purchased online must be returned through our returns online channel, we use Fastway.
We expect that all items purchased will be delivered within 3 working days, however they may take up to 7 working days.
Please see below our full return policy.
Please note that all returns must be done within 30 days from date of purchase, items purchased more than 30 days ago cannot be returned.
All items that wish to be returned must be unused and have all labels attached to the garments/items and in resale condition to qualify for a refund. Refunds will be done through the original method of payment and shipping costs are non-refundable.
For returns we use the service Fastway this makes it more convenient for our customers.
We have teamed up with Fastway Couriers to add convenience to our returns procedure.
- Please contact us here and provide us with your order number and we will be in contact with you to arrange for our courier to pick up your parcel from you.
- Please note that there is a return charge of €5, this will be deducted from refund amount.
- Please ensure you pack up your items, please make sure all items have all the tags intact.
- If we have made any packing error or sent you the wrong items please contact us here and we will be in touch.
Once we have received your return and it is inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items can be returned for a refund at the sale price that they purchased for. Please note if the sale has ended the price to re-purchase the same item may be higher. We do not offer an exchange on returned items.
Please note that we do not offer exchanges. If you want to exchange your product for a different size please follow our returns policy which we have outlined above. We will process a refund to your card on receipt of the item returned. You may then wish to purchase a different size instead.
All returns are €5, please contact us here and provide us with your order number and we arrange for at home collection with Fastway's.
For international returns please follow the above procedure.